Chris Wilson

Customer Service: There’s Room For Improvement

A visual look at customer service in America. There is clearly room for improvement. In fact, some...

A look at a remarkable innovative technology currently in development at Rice University. Via:...

When to post content is an often overlooked aspect of online brand strategies. Event if you post...

Although this is a UK only study, it provides some good numbers on social media as a customer...

Overall there is a pretty even mix across the most dominant online channels, but women clearly are...