Client software portals for accountants are convenient if you want to have better customer service. Our cloud-based intranet service allows each client to create mini-intranets. Organizations prefer using client portals for accounts for security when dealing with task management and file sharing. Our system has been integrated with other systems, allowing the customer to view and make necessary changes to the account information.
The traditional methods used as support channels like emails and phones remain essential when it comes to communication, but they do not give customers and workers quick access to the simple answers they need. Here is how a client portal software for accountants works.
How Does It Help Run a Business Efficiently?
Customers need to access their data and other documents. For example, if you are opening a bank account, would you sign up for a bank without online access? Probably not. Client portal software for accountants offers bank-level security. It provides the best protection for clients and businesses. We use two-factor authentication for security and IP restrictions. Another feature used in our client portal software is the private cloud solution, as well as the ability for the customer to view all user activities in the audit trail. Other security features include 1.2 TLS for all communications, 256-bit SSL in transit, and AES encryption at rest.
Boost Agent Productivity
A client portal for accountants takes some workload and pressure off of the agents and allows them to put their focus on more urgent issues. Customers are empowered to find most of the resolutions on their own with the simplicity of the portal. Apart from accessing community forums in the portal, customers can review previous conversations with the support team rather than asking the same questions over and over again. This eliminates unnecessary interaction with the company agents, saves time, and increases agent engagement.
One other important aspect of the client portal software for accountants is the ability for the customer to have a unique experience. The customers and workers have access to gated content with personal information. Information provided includes the usage of data and other private files. The client portals also help the clients, giving them incentive to log infrequently. This also helps your agents work more efficiently while they save a lot of time.
Improves Cash Flow
The company portal enables you to make and accept online payments. This has become the fastest payment method over the years. Customers log in to their portal and have access to their outstanding balances, and just with the click of a button, the payment is made and reflects on your side immediately.
Client portal software for accountants is essential if you want to have an efficient working environment. It costs less to have one in your organization rather than incurring losses and time wastage. In summary, having a client software portal for accountants helps with advanced activity tracking, high-quality previews, security, and organization, among other benefits. I hope the information in this article is insightful.