Listen, Even if the Yelling Hurts Your Ears

Seth Godin unknowingly has written a great follow up to my recent post titled, A Love For Complainers. He points out the importance of listening, and how in return listeners receive notice and acknowledgment from the person speaking. This is another great lesson for us in dealing with complainers. Make it a point to be a great listener to complaining customers and in return they will give you the attention, and opportunity to make things right.