July 4, 2012
A visual look at customer service in America. There is clearly room for improvement. In fact, some industries like wireless, airlines and cable suffer billions of lost revenue each year because of poor customer service.
Social media is noted as a rising channel for customer service, but phone and face-to-face continue to be the most common channels for customer service support.
Via: Econsultancy
Chris Wilson
As Vice President of Strategy at Publicis CRMOne and author of Fresh Peel, Chris examines why marketing strategies fail to produce expected growth. Over 20+ years, including 11 years at Oracle advising brands like Harley-Davidson, REI, and The North Face, he has helped executive teams diagnose post-purchase breakdowns. His work connects customer behavior, MarTech capabilities, and business economics to build systems that scale long-term customer value.
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